Shipping & Delivery Policy
Last Updated: [Date]
This Shipping Policy explains how Nikhil Thampi processes, ships, and delivers orders placed through nikhilthampi.in.
By placing an order with us, you agree to the terms of this Shipping Policy.
Order Processing
Once your order is placed successfully, you will receive an order confirmation by email, SMS, or WhatsApp.
We aim to process and dispatch ready-to-ship orders within [24–48 hours / 2–3 business days], excluding Sundays, public holidays, sale periods, launch periods, and unforeseen operational delays.
Made-to-order, customised, pre-order, or limited-drop products may require additional processing time. The estimated timeline for such products will be mentioned on the product page, at checkout, or communicated by our team.
Domestic Shipping
We ship across India through trusted courier and logistics partners.
Delivery timelines displayed on the website are estimates only and shall not constitute guaranteed delivery dates. They may vary depending on your location, courier availability, weather, festivals, public holidays, strikes, logistical delays, or other circumstances beyond our control.
Shipping Charges Within India
Shipping charges, if any, will be displayed at checkout before payment.
We may offer free shipping on prepaid orders, selected products, promotional campaigns, or orders above a certain value, at our discretion.
Cash on Delivery, if available, may carry an additional handling or shipping fee. COD availability may depend on your location, order value, and courier serviceability.
International Shipping
We may offer international shipping to selected countries.
International shipping charges are calculated based on destination, package weight, dimensions, courier partner, and order value. Final shipping charges, if applicable, will be shown at checkout or communicated by our team.
Estimated international delivery timelines may vary depending on the destination country, customs clearance, local courier networks, and import regulations. Delivery estimates are not guaranteed.
Customs, Duties, and Taxes
For international orders, customs duties, VAT, import taxes, clearance fees, or any other charges imposed by the destination country are the responsibility of the customer unless stated otherwise.
These charges are not controlled by us and may be collected by the courier partner, customs authority, or local government before or at the time of delivery.
We are not responsible for delays, returns, or additional charges caused by customs clearance or unpaid duties, and we are not responsible for refusal of entry, seizure, inspection, delay, or destruction of shipments by customs or regulatory authorities in the destination country.
Tracking Information
Once your order is dispatched, tracking details will be shared via email, SMS, WhatsApp, or your account page.
Tracking updates may take up to [24 hours] to reflect after dispatch.
If you do not receive tracking details within the expected dispatch window, you may contact us at [Support Email] with your order number.
Delivery Attempts
Our courier partner may attempt delivery more than once depending on their policy. If delivery fails due to incorrect address, unavailable recipient, refusal to accept the order, unpaid COD amount, or lack of response, the order may be returned to us.
In such cases, re-shipping charges may apply.
Please ensure that your shipping address, phone number, and availability are accurate at the time of placing the order.
Incorrect or Incomplete Address
We are not responsible for failed or delayed deliveries due to incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address, contact us immediately at [Support Email]. We will try to update the address before dispatch, but we cannot guarantee changes once the order has been processed or shipped.
Delays
While we work with reliable delivery partners, delays may occur due to:
- High order volume
- Product availability
- Courier delays
- Weather conditions
- Festivals or public holidays
- Strikes or lockdowns
- Customs clearance
- Remote location serviceability
- Events beyond our control
We appreciate your patience in such situations and will assist wherever possible.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within [24–48 hours] of delivery at [Support Email] with:
- Order number
- Clear photos or videos of the product
- Photos of the packaging
- Description of the issue
Claims raised after the stated window may not be accepted.
Once reviewed and approved by our team, we may offer a replacement, exchange, store credit, or other suitable resolution depending on the case and product availability.
Lost Packages
If your package is marked as delivered but you have not received it, please contact us within [24 hours] of the delivery update.
We will coordinate with the courier partner to investigate the issue. However, we are not responsible for packages delivered to the address provided at checkout and accepted by the recipient, security desk, household member, office reception, or building representative.
Returns and Exchanges
Return and exchange eligibility is governed by our Return / Exchange Policy.
Unless stated otherwise:
- Products must be unused, unworn, unwashed, undamaged, and with original tags and packaging intact
- Return or exchange requests must be raised within [X days] of delivery
- Sale items, customised items, made-to-order pieces, intimate items, accessories, or final-sale products may not be eligible for return or exchange
- Products sent back without prior approval may not be accepted
- Return shipping charges may be borne by the customer unless the item is damaged, defective, or incorrect
Cancellations
Orders may be cancelled only before they are dispatched.
Once an order has been shipped, it cannot be cancelled. You may contact us after delivery to check whether the product is eligible for return or exchange under our applicable policy.
For prepaid cancellations approved before dispatch, refunds will be processed to the original payment method or as store credit, depending on our policy and payment method.
Bulk Orders
Orders containing more than [X products] or orders placed for commercial, reseller, or bulk purposes may not be eligible for cancellation, return, exchange, or refund unless approved by us in writing.
We reserve the right to classify an order as a bulk order at our discretion.
Customer Support
For shipping, delivery, tracking, cancellation, damage, or order-related queries, contact us at:
Nikhil Thampi
Email: [Support Email]
Phone / WhatsApp: [Phone Number]
Business Hours: [Business Hours]