Shipping & Delivery Policy

This Shipping Policy explains how Nikhil Thampi processes, ships, and delivers orders placed through nikhilthampi.in. By placing an order with us, you agree to the terms of this Shipping Policy.

Order Processing

Once your order is placed successfully, you will receive an order confirmation by email, SMS, or WhatsApp.

We aim to process and dispatch ready-to-ship orders within 2–3 business days, excluding Sundays, public holidays, sale periods, launch periods, and unforeseen operational delays.

Made-to-order, customised, pre-order, or limited-drop products require a production time of 45–50 days before dispatch. The estimated timeline will be mentioned on the product page, at checkout, or communicated by our team.

Domestic Shipping

We ship across India through trusted courier and logistics partners. Domestic orders are delivered within 4–5 working days from the date of dispatch. Delivery timelines are estimates only and may vary depending on your location, courier availability, weather, festivals, public holidays, strikes, logistical delays, or other circumstances beyond our control.

Shipping Charges Within India

Shipping charges, if any, will be displayed at checkout before payment. We may offer free shipping on prepaid orders, selected products, promotional campaigns, or orders above a certain value, at our discretion.

Cash on Delivery, if available, may carry an additional handling or shipping fee. COD availability may depend on your location, order value, and courier serviceability.

International Shipping

We may offer international shipping to selected countries. International shipping charges are calculated based on destination, package weight, dimensions, courier partner, and order value.

International orders are delivered within 7 working days from the date of dispatch. Delivery timelines may vary depending on the destination country, customs clearance, local courier networks, and import regulations. Delivery estimates are not guaranteed.

Customs, Duties, and Taxes

For international orders, customs duties, VAT, import taxes, clearance fees, or any other charges imposed by the destination country are the responsibility of the customer unless stated otherwise.

These charges are not controlled by us and may be collected by the courier partner, customs authority, or local government before or at the time of delivery. We are not responsible for delays, returns, refusal of entry, seizure, inspection, or destruction of shipments by customs or regulatory authorities in the destination country.

Tracking Information

Once your order is dispatched, tracking details will be shared via email, SMS, WhatsApp, or your account page. Tracking updates may take up to 24 hours to reflect after dispatch.

If you do not receive tracking details within the expected dispatch window, you may contact us at team@nikhilthampi.in with your order number.

Delivery Attempts

Our courier partner may attempt delivery more than once depending on their policy. If delivery fails due to incorrect address, unavailable recipient, refusal to accept the order, unpaid COD amount, or lack of response, the order may be returned to us. In such cases, re-shipping charges may apply.

Please ensure that your shipping address, phone number, and availability are accurate at the time of placing the order.

Incorrect or Incomplete Address

We are not responsible for failed or delayed deliveries due to incorrect, incomplete, or outdated shipping information provided by the customer. If you notice an error in your shipping address, contact us immediately at team@nikhilthampi.in. We will try to update the address before dispatch, but we cannot guarantee changes once the order has been processed or shipped.

Delays

While we work with reliable delivery partners, delays may occur due to:

* High order volume
* Product availability
* Courier delays
* Weather conditions
* Festivals or public holidays
* Strikes or lockdowns
* Customs clearance
* Remote location serviceability
* Events beyond our control

We appreciate your patience in such situations and will assist wherever possible.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please refer to our Return & Exchange Policy for the process to raise a claim.

Lost Packages

If your package is marked as delivered but you have not received it, please contact us within 24 hours of the delivery update. We will coordinate with the courier partner to investigate the issue. However, we are not responsible for packages delivered to the address provided at checkout and accepted by the recipient, security desk, household member, office reception, or building representative.

Returns, Exchanges, and Cancellations

For full details on returns, exchanges, and cancellations, please refer to our Return & Exchange Policy.

Customer Support

For shipping, delivery, or tracking queries, contact us at:

Nikhil Thampi
Email: team@nikhilthampi.in
Phone / WhatsApp: +91 98208 30037
Business Hours: 11:00 AM – 8:00 PM