Privacy Policy
Last Updated: [Date]
This Privacy Policy explains how Nikhil Thampi, operated by [Company Legal Name] (“we”, “us”, “our”), collects, uses, stores, shares, and protects your personal information when you visit nikhilthampi.in, create an account, place an order, subscribe to our communications, or interact with us in any way.
By accessing our website or purchasing from us, you agree to the collection and use of your information as described in this Privacy Policy.
Information We Collect
We may collect the following information from you:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details and purchase history
- Payment-related information
- Account login details, if you create an account
- Device information, IP address, browser type, and browsing activity
- Communication history with our customer support team
- Information shared through forms, surveys, reviews, or newsletter sign-ups
We do not directly store complete card details. Payments are processed through secure third-party payment gateways, and their handling of your payment information is governed by their own privacy and security policies.
How We Collect Information
We collect information when you:
- Visit or browse our website
- Create an account
- Place an order
- Subscribe to our newsletter or marketing updates
- Contact us by email, phone, WhatsApp, chat, or social media
- Participate in promotions, surveys, or campaigns
- Interact with cookies, pixels, analytics tools, or similar technologies on our website
How We Use Your Information
We use your information to:
- Process, confirm, ship, and deliver your orders
- Provide order updates, invoices, tracking details, and customer support
- Manage returns, exchanges, cancellations, and refunds where applicable
- Personalise your shopping experience
- Improve our website, products, services, and customer experience
- Send marketing communications, offers, launches, and updates, where permitted
- Prevent fraud, misuse, unauthorised transactions, and security risks
- Comply with legal, tax, accounting, and regulatory obligations
- Respond to queries, complaints, requests, and disputes
Marketing Communications
If you subscribe to our newsletter or otherwise consent to receive marketing updates, we may send you emails, SMS, WhatsApp messages, or other communications about new launches, offers, events, editorial updates, and brand news.
By providing your mobile number, you consent to receiving transactional communications and, where permitted, marketing communications through WhatsApp, SMS, phone calls, and other electronic channels.
You can opt out of marketing communications at any time by using the unsubscribe option in our emails or by contacting us at [Support Email].
Transactional messages related to your order, delivery, payment, refund, exchange, or account may still be sent even if you opt out of marketing communications.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Keep your cart active
- Improve website performance
- Understand website traffic and behaviour
- Measure marketing and advertising performance
- Show relevant ads and retargeting campaigns
You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are blocked.
Sharing of Information
We may share your information with trusted third parties only where necessary to operate our business and provide our services, including:
- Payment gateways
- Shipping and courier partners
- Website hosting and ecommerce platform providers
- Customer support tools
- Email, SMS, and marketing service providers
- Analytics and advertising platforms
- Fraud prevention and security service providers
- Legal, accounting, tax, or regulatory advisors
We may also disclose information where required by law, court order, government authority, legal process, or to protect our rights, customers, business, or the public.
We do not sell your personal information.
International Data Transfers
Some of our service providers may store or process data outside India. Where such transfers occur, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable data protection laws.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, including order fulfilment, customer support, legal compliance, fraud prevention, tax records, accounting records, and dispute resolution.
When your information is no longer required, we may delete, anonymise, or securely archive it.
Security
We use reasonable technical, administrative, and organisational measures to protect your personal information against unauthorised access, misuse, loss, disclosure, alteration, or destruction.
However, no method of transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
Your Rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Update your information
- Request deletion of your personal information
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Raise a grievance regarding how your personal information is handled
To exercise these rights, contact us at [Support Email].
We may need to verify your identity before processing your request. Certain information may be retained where required by law, for legitimate business purposes, or to complete ongoing transactions.
Children’s Privacy
Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from children without appropriate parental or guardian consent.
If you believe a child has provided us with personal information, please contact us at [Support Email], and we will take appropriate steps as required by law.
Third-Party Links
Our website may contain links to third-party websites, platforms, payment providers, social media pages, or other services. We are not responsible for the privacy practices, content, or policies of third-party websites.
Your use of third-party websites is governed by their own terms and privacy policies.
Consent
By providing personal information and using our website, you consent to the collection, processing, storage, and use of such information as described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, or data practices.
The latest version will always be available on this page. Continued use of our website after changes are posted means you accept the updated Privacy Policy.
Contact Us
For questions, requests, or grievances regarding this Privacy Policy or your personal information, contact us at:
Nikhil Thampi
[Company Legal Name]
Email: [Support Email]
Phone / WhatsApp: [Phone Number]
Address: [Registered Address]
Grievance / Data Contact: [Name or Designation]
Email: [Grievance Email]