Terms & Conditions

This website is operated by Nikkhil Thammpi under the brand name Nikhil Thampi. Throughout the site, the terms "we", "us", and "our" refer to Nikhil Thampi.

By accessing nikhilthampi.in, browsing our website, creating an account, placing an order, or purchasing from us, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, Return & Exchange Policy, and any other policies linked on our website.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or purchase from us.

Eligibility

By using this website, you confirm that you are at least the age of majority in your jurisdiction, or that you are using the website with the consent and supervision of a parent or legal guardian. You may not use our website or products for any illegal, fraudulent, harmful, or unauthorised purpose.

General Conditions

We reserve the right to refuse service, cancel orders, restrict access, or terminate accounts at our discretion, including where we suspect fraud, misuse, policy violations, unauthorised resale, or abusive behaviour.

You agree not to copy, reproduce, duplicate, sell, resell, exploit, or misuse any part of the website, products, content, images, design, brand assets, or services without our prior written permission.

Account and Customer Information

1. You agree to provide accurate, complete, and current information when creating an account or placing an order.

2. You are responsible for maintaining the confidentiality of your account login details and for all activity under your account.

3. We are not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete information provided by you.

Products, Availability, and Product Representation

Our products may be available exclusively online and may have limited quantities.

We make reasonable efforts to display product colours, images, sizes, descriptions, and details as accurately as possible. Product images are intended for illustrative purposes. Colours, textures, embroidery, embellishments, fabric appearance, and fit may vary due to lighting conditions, screen settings, photography techniques, handcrafted production processes, and individual garment construction.

We reserve the right to:

* Limit quantities available for purchase
* Discontinue any product at any time
* Refuse or cancel orders
* Correct errors, inaccuracies, or omissions
* Change product pricing, descriptions, or availability without prior notice

Made-to-Order & Couture Products

Certain products are made-to-order, handcrafted, customised, altered, or produced specifically for the customer after the order is placed. Such products are non-returnable and non-exchangeable unless received in a damaged or defective condition.

Minor variations in embroidery, beadwork, colour tone, placement, texture, finishing, fabric weave, embellishments, and handcrafted details are inherent characteristics of artisanal production and shall not be considered defects.

Measurements and Fit

Customers are responsible for reviewing size charts and measurements before placing an order. Measurements may vary slightly due to handcrafted construction, tailoring processes, or garment finishing techniques. We shall not be responsible for fit-related issues arising from incorrect measurements provided by the customer.

Pricing and Payments

All prices are listed in INR, unless stated otherwise. Prices are subject to change without notice. The price charged will be the price displayed at checkout at the time of placing the order, subject to correction of errors.

We accept payments through the payment methods displayed at checkout. An order is confirmed only after successful payment and receipt of order confirmation from us.

Taxes, Duties, and Charges

Prices may include or exclude applicable taxes depending on the product, location, and checkout configuration.

For international orders, customs duties, VAT, import taxes, clearance charges, or other local charges may be imposed by the destination country. These charges are the responsibility of the customer unless expressly stated otherwise. We are not responsible for delays caused by customs, regulatory checks, unpaid duties, refusal of entry, seizure, or destruction of shipments by customs authorities.

Shipping and Delivery

Shipping timelines, charges, delivery eligibility, international shipping terms, COD availability, and other delivery-related conditions are governed by our Shipping & Delivery Policy.

Returns, Exchanges, and Cancellations

Returns, exchanges, and cancellations are governed by our Return & Exchange Policy. We do not offer monetary refunds. Made-to-order and couture products are subject to the Made-to-Order & Couture Products section above.

Offers, Discounts, and Promotions

Offers, discounts, coupon codes, gift cards, store credits, and promotional campaigns may be subject to additional terms. We reserve the right to modify, suspend, or withdraw any offer at any time without prior notice. Unless stated otherwise, discounts cannot be clubbed with other offers and cannot be applied retrospectively to past orders.

Intellectual Property

All content on this website — including text, images, product photography, graphics, logos, trademarks, designs, layouts, videos, brand assets, and website design — is owned by or licensed to Nikhil Thampi.

Any unauthorised reproduction, commercial use, imitation, manufacture, distribution, resale, or copying of our designs, garments, patterns, sketches, photographs, campaign imagery, embroidery artwork, trademarks, or creative assets may result in legal action.

User Submissions and Feedback

If you send us feedback, ideas, suggestions, reviews, images, or testimonials, you grant us the right to use, edit, publish, reproduce, display, and share such content for business, marketing, and promotional purposes, unless prohibited by law. You confirm that any content you submit does not violate any third-party rights.

Prohibited Uses

You agree not to use the website:

* For unlawful, fraudulent, abusive, or misleading purposes
* To violate any applicable laws or regulations
* To infringe intellectual property or privacy rights
* To upload viruses, malware, or harmful code
* To scrape, crawl, hack, disrupt, or interfere with the website
* To collect information about other users without consent
* To place fake, fraudulent, unauthorised, or reseller orders
* To harass, abuse, defame, threaten, or discriminate against others

Payment Disputes and Chargebacks

Customers agree to contact us and attempt to resolve any issue before initiating a chargeback or payment dispute. We reserve the right to submit order records, shipment confirmations, communication records, delivery proof, and customer acknowledgements to payment providers in response to disputed transactions.

Errors, Inaccuracies, and Omissions

We reserve the right to correct any errors, update information, cancel orders, or change details at any time without prior notice, including after an order has been placed.

Disclaimer of Warranties

Our website, services, and products are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Nikhil Thampi and its owners, directors, employees, partners, affiliates, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the website, products, or services. Our total liability for any claim shall not exceed the amount paid by you for the product or service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Nikhil Thampi, Nikkhil Thammpi, and its owners, directors, employees, affiliates, partners, and service providers from any claims, losses, liabilities, damages, costs, or expenses arising out of your breach of these Terms, misuse of the website, violation of any law, or violation of third-party rights.

Force Majeure

We shall not be liable for any delay or failure in performance resulting from events beyond our reasonable control, including natural disasters, floods, fires, epidemics, pandemics, labour disruptions, governmental actions, internet outages, transportation disruptions, customs delays, supplier failures, acts of war, terrorism, or other force majeure events.

Termination

We may suspend or terminate your access to the website or services at any time if we believe you have violated these Terms or engaged in fraudulent, harmful, or abusive activity. Obligations and liabilities incurred before termination shall survive termination.

Governing Law, Jurisdiction, and Arbitration

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from these Terms shall first be attempted to be resolved amicably. If unresolved, disputes shall be referred to arbitration in Mumbai, Maharashtra under the Arbitration and Conciliation Act, 1996, conducted in English. Subject to applicable law, any disputes not resolved through arbitration shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time by posting the latest version on this page. Continued use of the website after changes are posted means you accept the updated Terms.

Contact Information

For questions about these Terms, contact us at:

Nikhil Thampi
Nikkhil Thammpi
Email: team@nikhilthampi.in
Phone / WhatsApp: +91 98208 30037
Address: 201, Janki Centre, Veera Desai Road, Andheri West, Mumbai – 400053, Maharashtra, India